Terms of service

1. Scope and Applicability

These Terms of Use (“Terms”) govern your access to and use of the website www.urbanrain.com.au (“Site”), including all pages, services, and products offered by Centelon Retail Pty Ltd (ABN 59 677 312 775) (“Company,” “we,” “our,” or “us”).
By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Site immediately.

These Terms apply to all users of the Site, including without limitation, visitors, registered users, customers, vendors, and affiliates.

2. Eligibility

By using this Site, you represent that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian and have the legal capacity to enter into a binding agreement under applicable law.

3. Account Registration

To access certain features of the Site (such as placing orders or tracking purchases), you may be required to create an account. You agree to provide accurate, current, and complete information, maintain confidentiality of your account credentials, and accept full responsibility for all activities that occur under your account. By using the Site and placing orders electronically, you consent to the use of electronic communications and agree that electronic transactions, signatures, and records are legally valid and enforceable under the Electronic Transactions Act 1999 (Cth).

4. Products and Services

All products and services displayed on the Site are subject to availability and may be withdrawn at any time without notice. Product descriptions, images, specifications, and prices are for informational purposes only and may contain errors or inaccuracies. We reserve the right to limit the quantity of any products or services offered.

5. Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST), unless otherwise stated. We reserve the right to change pricing at any time without prior notice. Payment for all orders must be made through our approved payment gateways. By providing your payment information, you authorize us (and our third-party processors) to charge your account for the purchase amount. We are not liable for any payment failures, delays, or unauthorized transactions arising due to third-party gateway errors or misuse of your account.

6. Order Acceptance and Contract Formation

Your order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including product unavailability, pricing errors, or payment issues.
A binding contract for the sale of goods is formed only when you receive a written order confirmation from Centelon Retail Pty Ltd. We may cancel or refuse any order prior to confirmation.

Once an order is confirmed, cancellation may not be possible unless explicitly permitted under our Cancellation and Return Policy. If we cancel or are unable to fulfil an order, any amount paid will be refunded in accordance with our Refund Policy.

7. Shipping, Delivery, and Returns

Shipping and delivery timelines are estimates only and not guaranteed. Delays caused by couriers, weather, or other external factors are beyond our control. Title in the products passes to you upon full payment. Risk of loss or damage passes to you upon delivery to your nominated address. Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

8. User Conduct

You agree not to use the Site for any unlawful or harmful activity, interfere with the proper working of the Site, upload or transmit any defamatory, obscene, or infringing material, or use bots or scrapers to access data from the Site without authorization.

9. Intellectual Property

All content on the Site, including text, images, logos, graphics, software, and design, is the property of Centelon Retail Pty Ltd or its licensors and is protected under copyright and trademark laws. You may not reproduce, distribute, or commercially exploit any part of the Site without written consent.

10. Reviews, Comments, and User Submissions

By submitting reviews, comments, or other content, you grant the Company a worldwide, royalty-free, perpetual, and irrevocable license to use and distribute such content. You represent that your submissions do not violate any third-party rights, are not defamatory, and do not contain harmful code. We reserve the right to moderate or remove any content at our discretion. User reviews represent individual opinions and do not necessarily reflect our views.

11. Third-Party Services and Links

The Site may contain links to third-party websites or use third-party services (such as payment processors and delivery partners). We are not responsible for their content, actions, or policies. Use of third-party services is at your own risk and subject to their terms and privacy policies.

12. Disclaimer of Warranties

Except as required by law, the Site and all products/services are provided on an “as is” basis. We make no express or implied warranties about the accuracy or completeness of the Site or suitability of any product or service. Nothing in these Terms excludes any consumer guarantees or rights under the Australian Consumer Law (ACL).

13. Limitation of Liability

Except as required by the ACL, our liability is limited to replacement, repair, or resupply of the product or service, or the cost of doing so. To the extent permitted by law, Centelon Retail Pty Ltd is not liable for any indirect or consequential loss. We are not responsible for delays caused by events beyond our reasonable control.

14. Indemnification

You agree to indemnify and hold harmless Centelon Retail Pty Ltd, its affiliates, officers, and employees, from any claims, losses, or expenses arising from your use of the Site or violation of these Terms.

15. Termination

We may suspend or terminate your access to the Site without notice if you breach these Terms, applicable laws, or engage in fraudulent or harmful activities.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or on the Site at least 7 days before taking effect. Continued use of the Site after notice constitutes acceptance of the revised Terms.

18. Contact Information

Centelon Retail Pty Ltd (ABN 59 677 312 775) Registered Office: Level13/300 Queen Street Melbourne VIC 3000

Email: support@urbanrain.com.au

All notices pertaining to legal matters must be clearly marked as “Legal Notices.”