Frequently asked questions

When will my order be delivered?

We ship across Australia (and worldwide!). Your orders are packed with care and usually delivered within 2–4 business days. Once shipped, you’ll receive an email with tracking and delivery details to keep you updated.

Can I return my product?

No worries! Returns or exchanges are accepted within 30 days if your items are in original, resalable condition.

How can I contact customer service?

You can reach our team by submitting a ticket via the contact us page or calling during our contact hours. Prefer a face-to-face chat? Visit us at Shops 8 & 9, Bellpost Shopping Centre, 306 Anakie Rd, Norlane VIC 3214.

What can I do if my item (or part of it) is damaged?

To understand how we manage returns for faulty products, please see the returns and refund policy.