Privacy policy
Effective Date: 24th October 2025
1. Introduction
Centelon Retail Pty Ltd (ABN 59 677 312 775) (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and financial information.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase through our website www.urbanrain.com.au (“Site”).
By accessing or using our Site, creating an account, or making a purchase, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Our contact details are: Privacy Officer Centelon Retail Pty Ltd Level13/300 Queen Street Melbourne VIC 3000
Email: privacy@urbanrain.com.au
2. Scope and Applicability
This Policy applies to all visitors, registered users, and customers who access or use our Site; all personal and payment information collected through online or offline interactions related to purchases, account registration, support, or marketing activities; and all products and services offered by Centelon Retail Pty Ltd within and outside Australia. This Policy does not apply to third-party websites or services linked to our Site or information collected independently by third-party payment processors, logistics providers, or marketing partners.
We encourage you to review the privacy policies of those third parties before engaging with them.
3. Information We Collect
We collect personal and non-personal information directly from you or indirectly through cookies, analytics, and third-party services.
Personal Information may include: name, email, phone, address, payment details (processed securely via Shopify Payments), login credentials, government-issued ID (if required), order history, and communications.
Non-Personal Information includes: device type, browser, IP address, location, visit times, and cookies or tracking identifiers.
If you choose not to provide certain personal details, we may be unable to process your order or provide services.
4. Purpose of Data Collection
We use your information for legitimate business and operational purposes, including processing orders, customer support, account management, personalization, marketing (with consent), analytics, fraud prevention, and compliance with legal obligations.
5. Payment Information and Security
Payments are processed through Shopify Payments, which complies with the Payment Card Industry Data Security Standard (PCI DSS).
Sensitive financial details (e.g. card numbers, CVV) are not stored on our servers. All payment transactions use SSL encryption. We retain minimal transaction metadata for reconciliation and disputes.
For more details, see Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy
6. Data Storage and Protection
All personal and transactional data is stored on secure, access-controlled servers located in Australia or other compliant jurisdictions.
We use encryption (in transit and at rest) and limit access to authorized personnel under confidentiality obligations. We ensure your data is accurate, complete, and up to date.
In the event of a data breach likely to cause serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) Scheme.
7. Consent
By using our Site, you consent to the collection, use, and storage of your personal and payment information as described and to receiving transactional communications.
You may withdraw consent for marketing at any time by clicking “unsubscribe” or contacting marketing@urbanrain.com.au. Withdrawal does not affect prior lawful processing.
8. Data Sharing and Disclosure
- We do not sell or rent personal data. We may share limited data with: Payment Gateways for processing,
- Logistics Partners for deliveries,
- IT & Hosting Providers for system operations,
- Marketing & Analytics Partners (with consent),
- Regulatory Authorities where required by law.
All third parties must handle your data securely and only for authorized purposes.
9. Data Retention
We retain data while your account is active or as needed to provide services, for seven (7) years to comply with Australian laws, or until you request deletion unless retention is required for legal or audit purposes.
After retention, data is securely destroyed or anonymized.
10. Your Rights
Under the Privacy Act 1988 (Cth), you may request access, correction, deletion, withdrawal of marketing consent, or data portability.
To exercise rights, contact privacy@urbanrain.com.au. We will verify identity and respond within 30 days per Australian law.
11. Cookies and Tracking Technologies
We use cookies for essential site functions, preferences, analytics (e.g., Google Analytics), and advertising (e.g., Meta Pixel).
You can manage cookies via your browser or opt out via Google’s tool: https://tools.google.com/dlpage/gaoptout.
Disabling cookies may limit website functionality.
12. Children’s Privacy
Our Site is not directed to individuals under 18 years. We do not knowingly collect personal data from minors. If such data is found, it will be deleted and parents may be notified.
13. International Data Transfers
If you access our Site from outside Australia, your information may be processed in jurisdictions such as Singapore, the United States, or the EU. We ensure such recipients comply with the Australian Privacy Principles or equivalent standards.
14. Marketing Communications (Spam Act 2003)
All marketing communications identify Centelon Retail Pty Ltd as the sender, include contact details, and contain an unsubscribe link.
Unsubscribe requests are processed within five (5) business days.
15. Terms of Use
This Privacy Policy forms part of our Terms of Use (https://www.urbanrain.com.au/terms-of-use). The Terms govern your general rights and obligations as a user, while this Policy governs how we handle your data.
16. Updates to This Policy
We may update this Policy to reflect legal, service, or business changes. Updates will be posted with a new “Last Updated” date. Continued use of the Site after publication indicates acceptance.
17. Contact Us
Privacy Officer
Centelon Retail Pty Ltd
Email: operations@urbanrain.com
Address: Level13/300 Queen Street Melbourne VIC 3000
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.